Birthday Party Booking Agreement

Thank you for choosing ConnectEd for your birthday celebration! Please review the following terms before submitting your party reservation.

Party Reservation

Your party date and time are reserved once ConnectEd has received the required payment and you have agreed to the terms of this agreement.

Your reservation includes the party package and services selected during the booking process. Please arrive at your scheduled start time and plan to conclude your party at the scheduled end time.

Additional time may be available at the standard ConnectEd party rental rate, subject to availability.

Party Packages

Private Computer Lab Rental

The Private Computer Lab Rental includes private use of the ConnectEd computer lab during your reserved time, access to games already installed on ConnectEd computers, and basic administrative setup.

Curated Party

The Curated Party includes the private computer lab rental plus a ConnectEd-prepared gaming or creative experience selected from our available party experiences.

Custom Party

The Custom Party is designed around your specific idea. We will work with you to create a unique gaming or creative experience based on your interests.

We will make every reasonable effort to accommodate requested games, Minecraft servers, mods, activities, or other experiences. Some requests may not be technically possible or may require additional purchases or fees. We will discuss any additional costs or limitations with you before proceeding.

Payment

An invoice for your birthday party will be provided as part of the booking process. Your party reservation will be confirmed once the required payment shown on the invoice has been received and this agreement has been accepted.

Any remaining balance must be paid according to the payment terms shown on your invoice.

Additional charges may apply if you request additional guests, additional party time, games, software, special equipment, food, decorations, or other services that are not included in your selected package. Any additional charges will be communicated to you and may be added to your existing invoice or billed separately.

Cancellation & Rescheduling Policy

We understand that plans can change. Our cancellation policy is designed to give you flexibility while protecting the time we reserve specifically for your party.

Cancellations

  • 14 or more days before your party: You may cancel for a full refund of all payments made, including your deposit.

  • 7–13 days before your party: Your payment is non-refundable, but you may transfer the full amount to a new party date within 90 days, subject to availability.

  • Less than 7 days before your party: Payments are non-refundable and cannot be transferred to a new date.

  • No-shows: If you do not arrive for your scheduled party and have not contacted ConnectEd in advance, no refund or rescheduling credit will be provided.

Rescheduling

We are happy to accommodate requests to reschedule whenever possible.

  • Requests made 7 or more days before the party may be transferred to another available date within 90 days at no additional charge.

  • Requests made less than 7 days before the party may be subject to a rescheduling fee and are handled at ConnectEd's discretion based on availability and the circumstances.

  • A party may be rescheduled once without additional charges when the request is made at least 7 days in advance.

  • Rescheduled parties are subject to ConnectEd's current pricing and package availability.

ConnectEd Cancellations

If ConnectEd must cancel your party due to circumstances within our control, you may choose to receive a full refund or reschedule your party for another available date.

If a party must be cancelled because of circumstances outside of ConnectEd's reasonable control, we will work with you to reschedule the party or provide an appropriate refund or credit based on the circumstances.

Special Circumstances

We understand that unexpected situations happen. ConnectEd may make exceptions to this policy at its discretion when circumstances warrant.

Please contact us as soon as possible if you need to cancel or reschedule your party. The earlier you let us know, the more options we will have to accommodate you.

Rescheduling requests are subject to availability. ConnectEd cannot guarantee that your requested replacement date or time will be available.

If ConnectEd must cancel your party for reasons within our control, we will work with you to reschedule your party or provide an appropriate refund.

Guests & Participant Waivers

The person booking the party is responsible for communicating ConnectEd's rules and expectations to all guests.

Every minor participating in ConnectEd activities must have a completed ConnectEd Participant Liability Waiver signed by their parent or legal guardian.

Guests who do not have a completed waiver may not participate in ConnectEd activities until the waiver has been completed.

The party host is responsible for making sure their guests receive the waiver link before the party.

Guest Conduct

We want everyone to have a great time while keeping our space, equipment, and guests safe.

All guests are expected to follow ConnectEd staff instructions and treat staff, other guests, computers, furniture, and equipment with respect.

The following are not permitted:

  • Intentional damage to ConnectEd property

  • Harassment, bullying, or threatening behavior

  • Inappropriate or abusive behavior

  • Accessing inappropriate or unauthorized content

  • Tampering with computers, network equipment, or security settings

  • Installing unauthorized software

  • Attempting to bypass ConnectEd's security or administrative restrictions

  • Any behavior that creates an unsafe or significantly disruptive environment

ConnectEd staff may stop an activity or ask a guest to leave if their behavior creates a safety concern, causes significant disruption, or violates ConnectEd rules.

Damage to Property

The party host is responsible for damage to ConnectEd property caused by the host or their guests beyond ordinary wear and tear.

This may include damage to computers, monitors, keyboards, mice, headsets, controllers, furniture, digital art equipment, or other ConnectEd property.

ConnectEd may charge the party host the reasonable cost of repairing or replacing damaged property.

Food & Decorations

Customer-provided food, drinks, or decorations must be approved by ConnectEd when required.

Decorations may not damage walls, furniture, computers, or other ConnectEd property.

The customer may be responsible for additional cleanup or replacement costs resulting from customer-provided food, drinks, or decorations.

Personal Belongings

Guests are responsible for their own personal belongings.

ConnectEd is not responsible for lost, stolen, or damaged personal property brought into the facility.

Changes to Your Party

Please contact ConnectEd as soon as possible if you need to make changes to your reservation.

Changes to the number of guests, party duration, package, activities, food, decorations, or other services may result in additional charges and are subject to availability.

Agreement

By submitting this form, I confirm that:

  • I have provided accurate information.

  • I have read and agree to the ConnectEd Birthday Party Booking Agreement.

  • I understand the payment, cancellation, and rescheduling policies.

  • I accept responsibility for the conduct of the guests attending my party.

  • I understand that every minor participant must have a completed ConnectEd Participant Liability Waiver.

  • I understand that I may be responsible for damage to ConnectEd property caused by me or my guests.